FL-DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
FL-DOH-Communicable Diseases-Patient Care Programs-Help Desk Specialist
Pay Rate -, Vendor Rate -
JOB DESCRIPTION:
*** Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
SKILLS NEEDED:
*** Three years of customer service experience.
*** Two years of clerical duties in data entry and troubleshooting.
*** Three years of Microsoft Office proficiency.
*** Professional office experience
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|
| Ability to speak and understand English | Required | 0 | |
| High School Diploma or Equivalent | Required | 0 | |
| 3 yrs customer service experience in a professional environment | Required | 3 | Years |
| 2 yrs of clerical duties in data entry and troubleshooting | Required | 2 | Years |
| Proficient in Microsoft Office Suite | Required | 3 | Years |
| Help desk experience | Highly desired | 0 | |
Questions
| No. | Question |
|---|
| Question1 | Your candidate's Pay Rate for this requisition must be -, Vendor rate -. Do you accept this requirement? |
| Question2 | Please list your candidate's email address. |
| Question3 | Please list the city and state where your candidate currently resides. |
| Question4 | How soon can your candidate start if selected for this opportunity? |
| Question5 | Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition? |
| Question6 | If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract? |
| Question7 | If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company’s/candidate’s expense? |
| Question8 | This is a temporary/contract opportunity. As the supplier/employer, you are the party providing any benefits, including PTO or paid holidays. Please confirm you have counseled the candidate to make them aware of the work arrangements and compensation. |
| Question9 | Does you candidate have any pre-planned time off, including doctor appointments within the 1st 90 days?
|
| Question10 | Does your candidate have experience providing technical assistance in a help desk environment? |